FREE Same Day Shipping for Adelaide Metro

Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at heather@boxsalicious.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at heather@boxsalicious.com.au

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should email us at heather@boxsalicious.com.au to receive instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at heather@boxsalicious.com.au for questions related to refunds and returns.

  • I approached BoxSAlicious because I was seeking a gift hamper for my clients, and I was after local products.
    BoxSAlicious helped me by sourcing exactly what I was after. My clients had just finished building their dream home and so I wanted a more “housey” type gift hamper. The result was fantastic! Heather from BoxSAlicious popped in a beautiful tea towel, Organic Ligurian hand wash, Block of vegan chocolate, a bottle of wine sourced from Nick Haselgrove Wines located in McLaren Vale and a Wicked boxed candle. My clients were absolutely thrilled and surprised. One thing I liked was the personal touch on presentation and experience. I would highly recommend BoxSAlicious to everyone. Their professionalism was top notch and not to mention their fast delivery and great prices.

    Connie, the Loan Arranger

  • The gift boxes arrived safe and sound last week (Wed) and we have a great big bunch of staff very grateful - thank you so much for arranging these and getting them to us so beautifully and promptly.
    You do wonderful work.
    Many thanks again.

    Holly

  • Hi Heather,
    Thank you for your prompt service and excellent gift suggestions, it was a perfect gift for my son’s birthday under these restricted times,
    he received the gift a few days early and loved it!

    Faye

  • Dear Heather,
    Thankyou so much for organising the gift box at such short notice. It was a big hit with Alex, the recipient. I really appreciated that you could put it together and deliver it to Aldinga Beach yesterday for me. Thankyou again!

    Janice

  • Thanks so much for your help here, you certainly “under promised and over delivered”.
    Peter received the lovely gift box yesterday in the afternoon which was fantastic and he really loved the contents of it, so again, thanks for helping out at short notice.

    John

Subscribe to receive special offers and the latest news on our products

"*" indicates required fields